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TFL Travel Support Card

TFL produce a travel support card to help people communicate any assistance or information requirements they have with staff. You can use it on any of our services.

There is space on the card to write down what assistance or information you need.

Further information on the card can be found in the PDF to the right of the page.

Who to contact

TFL Website

Where to go

The Woolwich Centre,
35, Wellington Street,
SE18 6HQ

Other Details


Referral Details

Booking assistance

You do not have to pre-book assistance to use our services, as we operate a turn-up-and-go service.

However, you are welcome to book in advance on the Overground as part of the national Passenger Assist service. If you would like to pre-book assistance you should do so at least 24 hours in advance by calling 0343 222 2000 (TfL call charges). This helpline is open between 08:00-20:00 Mon - Sun (excluding Christmas Day). You can also book online on the Passenger Assist website.

If you need help accessing the DLR, visit the DLR website to contact our Community Ambassadors for advice.

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